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What
hardware/software do I need to access eUSCOLD®?
What level
of security does the system have?
How
often is data updated?
Is
the report data in an easy to use format?
What
should I do if I have a question or problem operating
eUSCOLD® services?
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What
hardware/software do I need to access eUSCOLD®?
You will need
a personal computer with Internet access, E-mail address
and browser software Explorer 4 or greater. We
suggests
a connection speed of at least 36,000 bps for greater
performance.
What
level of security does the system have?
eUSCOLD®
is protected with the latest 128 bit encryption technology,
secure passwords, and user ID's ensuring access only
to pre-authorized users.
How
often is data updated?
Real-time
information is extracted from our in-house warehouse
management and transportation database.
Is
the report data in an easy to use format?
All reports can be downloaded into a format that can
easily be read using the most common database and spreadsheet
programs. Presently the reports can be sent in either
Excel (CSV) or HTML formats.
What
should I do if I have a question or problem operating
eUSCOLD®
services?
Each of the screens has
a help button explaining purpose, terminology and step-by-step
instructions on how to perform the functions. The Help
button is located on the lower left hand part of the
toolbar in the shape of the US Cold Shield. If you need
additional help you can e-mail us at webhelp@uscold.com,
or you can call the USCS SuperUser at the facility where
your account is located. Below is the USCS SuperUser
contact list.
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Contact
List
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| Warehouse |
SuperUser |
Telephone |
| Bakersfield, CA |
Cheryl Hall |
661-832-2653 |
| Fresno, CA |
Fran Tully/Andre Silverio |
559-237-6145 |
| Sacramento, CA |
Darlene Thomas |
916-392-9160 |
| Tracy, CA |
Tracy DeAnda |
209-835-2653 |
| Tulare, CA |
Chris Harrington/Robert Hernandez |
559-686-1110 |
| Union City, CA |
Jojo Panoringan |
510-489-8300 |
| Milford, DE |
Ron Longhany/Mark Dissinger |
302-422-7536 |
| Medley, FL |
Damian Ferrari |
305-691-5391 |
| Miami, FL |
Damian Ferrari |
305-691-5391 |
| Orlando, FL - Sand Lake Road |
Althea Duncan/Kathy Yarbrough |
407-851-2410 |
| Orlando, FL - Shader Road |
Althea Duncan/Kathy Yarbrough |
407-297-3717 |
| Chicago, IL |
Donna Tortorello |
708-442-6660 |
| Minooka, IL |
Brandi Sage |
815-467-0455 |
| Lumberton, NC |
Dan McGugan/Wayne Cribbs |
910-739-1992 |
| Warsaw, NC |
Billie Jo McCoy |
910-293-7400 |
| Omaha, NE |
Randy Tech |
402-339-8855 |
| Omaha, NE - 30th St. |
Randy Tech |
402-731-9900 |
| Bethlehem, PA |
Wendy Boyd/Joe Stevens |
610-433-7378 |
| Interchange City, TN |
Denise Short |
615-641-9800 |
| Smyrna, TN |
Denise Short |
615-355-0047 |
| Arlington, TX |
Kathy Yarbrough |
817-633-3070 |
| Dallas, TX |
Kathy Yarbrough |
214-631-4863 |
| Ft. Worth, TX |
Kathy Yarbrough |
817-624-1900 |
| Laredo II, TX |
Ernesto Montemayor |
956-722-3951 |
| Laredo III, TX |
Ernesto Montemayor |
956-722-3951 |
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