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National Reach, Local Heart

Wilmington operates at a national scale while remaining deeply connected to our community. From our work with Cold Crew Cares to our employee-driven culture, we put people first—whether they’re on the floor, behind the wheel, or across the country. Our leadership and operations teams boast decades of combined experience:

 > Over 32 years in inventory supervision

> Long-term tenures across customer service, engineering, and operations

> A reputation for consistent excellence and reliable relationships

> Largest consolidation program across the USA.

Safety is the foundation of everything we do at Wilmington. In a high-performance, high-velocity environment like cold chain logistics, protecting our people isn’t just a responsibility, it’s essential to operational excellence.

We believe a safe facility is a successful facility, and our commitment to safety touches every corner of our operations. Here’s how we make it real every day:

Zero DART (Days Away, Restricted, or Transferred): Our current DART rate is zero, reflecting our unwavering focus on injury prevention and response readiness.

Fully Digital Safety Training: All employees complete interactive digital training modules for both initial onboarding and annual recertifications, ensuring consistent knowledge and compliance.

VOXEL Camera Systems: Our predictive safety analytics are powered by camera technology that identifies ergonomic risks and near-miss behaviors, enabling timely coaching and intervention.

Wearable Technology: Select teams are equipped with safety wearables that track motion and posture, helping reduce strain-related injuries before they happen.

Observation & Feedback Programs: Through tools like iAuditor and peer observations, we identify trends early and implement proactive safety solutions.

Culture of Accountability: Safety isn’t confined to management—it’s a shared mindset. Our team members regularly call out unsafe practices, support one another, and take pride in working safely together.

Sustainability is deeply woven into the culture at our Wilmington facility, not just as a corporate initiative, but as a personal commitment from every team member. We recognize that operational excellence must go hand in hand with environmental responsibility, which is why we’re constantly innovating to reduce our impact and lead by example in the cold storage industry.

Our sustainability efforts are designed to be practical, measurable, and enduring, supporting both our community and the planet. Here’s how we’re making it happen:

100% Renewable Electricity: Wilmington is enrolled in a green energy tariff, ensuring that all electricity used at the facility comes from renewable sources.

Elimination of Single-Use Plastics: We’ve removed Styrofoam cups, plasticware, and bottled water from our breakrooms, replacing them with ceramic mugs, reusable utensils, and hydration stations.

Water Conservation through Xeriscaping: We’re converting over 70,000 square feet of lawn into drought-tolerant landscaping, reducing water usage significantly and qualifying for state incentives.

Electric Yard Truck: Our on-site EV truck replaces traditional diesel yard equipment, reducing both emissions and fuel costs while improving operational efficiency.

Employee Engagement in Green Practices: Every team member receives reusable tools and participates in sustainable office practices, because we believe sustainability starts with small, consistent choices.

Community Environmental Action: We participate in local Earth Day clean-ups and conservation efforts, reinforcing our role as a responsible corporate citizen.

These are just a few ways our team is turning values into action, proving that being Best in Cold also means doing what’s best for the world around us.

Innovation meets precision with the integration of our automated gantry layer picker system, the first of its kind in the US Cold network.

Designed to handle high-volume, mixed-SKU orders with speed and consistency, the gantry system allows us to streamline complex case-pick operations while reducing manual labor and error rates.

This technology enables our team to fulfill large, custom pallet builds with greater efficiency, especially for retail and foodservice customers who demand accuracy and tight turnarounds. By automating this previously labor-intensive process, we’re improving throughput, enhancing safety, and delivering a smarter, faster service experience.

Wilmington’s gantry system isn’t just a tech upgrade, it’s a strategic investment in our customers’ evolving needs and our commitment to being Best in Cold.

Wilmington is home to the most robust COLDshare Consolidation operation in the company and one of the largest in the cold chain industry. Every day, we consolidate temperature-controlled shipments from customers across the region into full truckloads, delivering to destinations from California to Florida to the Northeast.

Lower Costs: By consolidating shipments from multiple customers, we reduce linehaul, accessorial, and per-load fees.

Operational Efficiency: Fewer trucks in and out means less congestion, smoother dock operations, and better throughput.

Sustainability: Fewer trucks on the road = fewer emissions. It’s better for your business and better for the planet.

Priority Access: CSC customers benefit from streamlined shipping schedules and service-level prioritization.

True One-Stop Logistics

What makes COLDshare in Wilmington unique is its integration. Customers don’t need to coordinate warehousing and transport separately. We offer both under one roof, powered by a single team with shared goals.

“The Cold Crew in Wilmington are the heartbeat of this facility,” says Steve Cunningham, Senior VP, Regional Manager. Their dedication, adaptability, and pride in their work are what drive our success every day. They don’t just move product, they move the standard forward for what excellence looks like in cold storage.”