Mission & Values

United States Cold Storage is dedicated to being the leader in providing highly reliable and cost-effective logistics solutions to the frozen and refrigerated food industry, giving our customers the competitive edge they need to succeed in the ever-changing business environment.


CustomerService_sm
Customer First

  •  Demonstrate to all our customers that handling their business well is the top priority at USCS.
  • Understand customer needs and expectations and work to achieve excellent results.
  • Treat customers as valued partners and ensure mutual success through dedication to our business relationship.

Respect_sm
Respect

  • Treat everyone with respect and always relate to them with dutiful regard.
  • Create and foster an environment that seeks people’s involvement, input and ideas.
  • Communicate with all team members to ensure that everyone is aware of changes and new information in a timely manner.

Excellence_sm
Excellence

  • Strive to be “Best in Class” and provide a framework for continuous improvement.
  • Refine what we do through consistent training initiatives.
  • Accepting nothing less than world class professionalism from those who work with and for us.

ValuesIntegrity_sm
Integrity

  • Communicate openly and honestly with all customers, vendors and USCS employees.
  • Always represent the Company with unwavering honesty and sound moral principles.
  • Exhibit trustworthiness and credibility to maintain an unchallenged reputation.

Best in Class is Our Promise

Best in Class means everything at United States Cold Storage. Our service reputation was built by it. The company’s longstanding commitment to operational excellence is defined by it. And every facet of our company, culture and management is passionately driven by it. Committing to these three words everyday for our customers is the only way we know how to operate.

For customer service, we’ll make sure our partners have the latest technology, competitive pricing, and solution filled responses as quickly as possible. We’ll aggressively invest in modernizing current facilities and building new ones. Our refrigerated warehouse, transportation and distribution centers will aim to top the industry. Finding greater efficiencies will be part of every effort. And our efforts will be unmatched.
Best in Class covers the entire USCS experience – from IT innovation, to logistics intelligence to how we greet customers. Getting them results is first and foremost.